At Lancer Service, we pride ourselves on providing top-notch auto repair services to the good people of St. Paul, Minnesota, and beyond. With over 40 years of experience, our team of ASE-certified technicians are dedicated to providing exceptional service, using the latest technology, and a passion for ensuring your vehicle runs smoothly and safely.
Our Story
Founded in 1977, Lancer Service was born out of a desire to provide exceptional automotive services to the community. Our team of experts, led by owner Carl Thomas, have a combined 60 years of experience in the industry. With a comprehensive understanding of Asian-Import, Domestic, and European vehicles, we've earned a reputation for reliability, integrity, and exceptional customer service.
Our Services
At Lancer Service, we specialize in a wide range of automotive services, including:
- AC Repair
- Brake Repair
- Check Engine Light
- Clutch Repair
- Electrical Repairs
- Engine Repair
- Oil Change Service
- Scheduled Maintenance
- Suspension Repair
- Transmission Repair
We cater to a broad range of vehicles, including Audi, BMW, Fiat, Jaguar, Land Rover, Mercedes, Porsche, Volkswagen, Volvo, and many more.
Our Team
At Lancer Service, we believe that our team is what sets us apart from the rest. Led by Carl Thomas, our team of experts includes:
- Carl Thomas, Owner
- Angie Thomas, Co-Owner
- Tito Thomas, Chief of Security
- Bill Mallak, Technical Advisor
- Aaron Dorsey, Service Advisor
- Jeff Kunz, Automotive Technician
- Al Mayers, Automotive Technician
- Chad Burg, Service Advisor
- Brandon Erickson, Shop Foreman
- Leon Sook, Automotive Technician
Our Mission
Our mission is simple: to provide exceptional auto repair services, using the latest technology, while treating our customers with the utmost respect and professionalism. At Lancer Service, we understand that your vehicle is more than just a means of transportation; it's an investment, and we're committed to preserving its value and ensuring its longevity.
Our Guarantees
We're proud to offer a 2-year/24,000-mile warranty on all repairs, ensuring your peace of mind. We're also committed to staying ahead of the curve, with ongoing training programs for our technicians to ensure they stay up-to-date with the latest technologies and advancements in the automotive industry.
Contact Us
At Lancer Service, we're always here to help. Feel free to contact us by phone, email, or stop by our shop to discuss your automotive needs. We look forward to serving you.
Exceptional Customer Service and Quality Work
The reviews consistently highlight Lancer Service & Repair's exceptional customer service, quality work, and transparency. Customers praise the shop's ability to diagnose and fix issues efficiently, often exceeding expectations. The staff is described as friendly, knowledgeable, and honest, making customers feel comfortable and confident in their work.
Communication and Transparency
The shop's communication style is commended, with customers appreciating the detailed explanations, estimates, and pictures provided to keep them informed throughout the repair process. The use of a text/email interface for communication and updates is also praised.
Expertise and Quality of Work
Reviewers rave about the shop's expertise, citing the thoroughness and accuracy of the estimates and the quality of the work performed. The ASE-certified technicians are knowledgeable and skilled, and customers appreciate the attention to detail and the explanations provided for the recommended work.
Clean and Comfortable Waiting Area
The shop's waiting area is described as clean, comfortable, and well-stocked with amenities like coffee, snacks, and drinks. The atmosphere is welcoming, making the wait for repairs a pleasant experience.
Pricing and Value
While some customers mention that the prices may be slightly higher than other shops, they agree that the quality of work and exceptional service make it well worth the cost.
