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Our Story
At Hugh's Riverside Automotive, we are a family-owned business with a rich history of providing honest and professional automotive repair and maintenance services to the people of Jacksonville and surrounding areas. With a 60-year tradition of quality service, we have built a reputation for our commitment to customer satisfaction, integrity, and professionalism.
Our Mission
Our mission is to provide our customers with the best possible service, using the latest diagnostic equipment and technology, and employing only the most skilled and certified technicians. We strive to create a welcoming and personalized experience for each of our customers, making them feel valued and respected.
Our Services
We offer a wide range of automotive repair and maintenance services, including air conditioning service, brake repair, fleets, preventative maintenance, tire service, engine repair, and more. Our team of master-certified mechanics uses the latest diagnostic equipment to diagnose and repair your vehicle quickly and efficiently.
Our Values
At Hugh's Riverside Automotive, we value honesty, integrity, and professionalism. We believe in building trust with our customers and providing them with personalized service that meets their unique needs. We are committed to staying up-to-date with the latest technology and techniques to ensure that our customers receive the best possible service.
Our History
Hugh's Riverside Automotive has been a family-operated business since the 1940s, when it was first known as "Grimm's Automotive Service." Our current owner, Hugh Gunter, started as a mechanic at Riverside Automotive and eventually purchased the company in 2004. Today, Hugh and his wife Kathy run the business together, continuing the tradition of providing exceptional service and building lasting relationships with our customers.
Excellent Service and Professionalism
Many reviewers praised the exceptional service and professionalism of the staff, particularly Eric, who was described as knowledgeable, honest, and dedicated to providing accurate diagnoses and solutions. Several reviewers mentioned that the staff took the time to explain the issues and repairs in a clear and concise manner, making them feel informed and confident in their decisions.
Friendly and Welcoming Atmosphere
Reviewers also appreciated the friendly and welcoming atmosphere of the shop, with some mentioning the presence of a friendly dog, Peanut. The staff was consistently described as kind, helpful, and courteous, with some reviewers feeling like they were treated like family.
Prompt and Efficient Service
Several reviewers praised the shop's prompt and efficient service, with some mentioning that they were able to get their vehicles fixed quickly and at a reasonable price. The staff was praised for their ability to work efficiently and get the job done quickly.
Negative Experience
One reviewer had a negative experience, mentioning that the inspection price was not communicated to them, and they felt overcharged for the repair. They also felt that the staff was unresponsive to their concerns.
