Your trusted source for auto repair and maintenance
A Legacy of Automotive Expertise in Austin
Black Forest Werkshop has proudly served the Austin area for over 35 years, providing unparalleled automotive care and building lasting relationships with our clients. Our team of experienced technicians and passionate service advisors are dedicated to keeping your vehicle healthy and reliable throughout its lifespan.
Expert Service, Tailored Solutions
We understand that every vehicle is different, which is why we tailor our approach to each individual case. Our comprehensive services cover all aspects of automotive care, including:
- General Maintenance: Oil changes, tire rotations, tune-ups, battery replacements, and fluid flushes.
- Major Repairs: Engine repairs, transmission replacements, brake installations, electrical diagnostics, and body work.
- Specialized Expertise: German engineering knowledge for BMW, Mercedes, Mini, and Porsche vehicles.
Honest Communication, Transparent Pricing
At Black Forest Werkshop, we believe in open communication and honest pricing. We'll provide you with a clear and upfront estimate before any work begins, ensuring you are fully informed about the situation. We also value transparency by discussing all options and potential cost-saving measures.
Dedicated to Customer Satisfaction
Our ultimate goal is to provide exceptional customer service. Our friendly and knowledgeable staff are always happy to answer your questions, address your concerns, and ensure you have a seamless and convenient experience.
Our Values
- Integrity: We adhere to the highest ethical standards and prioritize honesty in all our interactions.
- Quality: We use only genuine parts and perform repairs to the highest standards.
- Communication: We value clear and concise communication to keep you updated throughout the process.
- Customer Focus: Your satisfaction is our highest priority.
Experience the Black Forest Werkshop Difference
Call or visit us today and discover the difference a team of experienced professionals can make in caring for your vehicle. We look forward to building a lasting relationship with you and ensuring your complete satisfaction.
Positive Comments and Reputation
Black Forest Werkshop is highly praised for its exceptional service, professionalism, and honesty. Reviewers have consistently complimented the owner, Lee, for his willingness to take the time to explain repairs, his authenticity, and his commitment to transparency.
Mechanic and Staff
Many reviewers have praised Lee's incredible knowledge of BMWs, saying he is incredibly knowledgeable about all years of BMWs. Reviewers have also praised the friendly and welcoming staff, with one reviewer mentioning that the staff is "nothing but professional, kind, truthful and respectful."
Repair Services
Many reviewers have praised the shop for its ability to complete repairs efficiently and effectively. Reviewers have mentioned that the shop is honest and transparent about the work being done, and that the prices are reasonable.
Customer Service
Reviewers have consistently praised the shop for its exceptional customer service. Reviewers have praised the shop for being accommodating, pleasant to speak with, and for making them feel valued and respected.
Negative Comments
Unfortunately, one reviewer did experience a negative experience at the shop. The reviewer stated that the shop charged them $1000 in labor for a repair and that they suspected the shop took advantage of their lack of knowledge about cars.
