At Wicked Wrenches, we're passionate about providing exceptional service to our customers. Our story began in 2016, when Chris and Tina had a vision to create a repair shop that would amaze people with its commitment to quality work and exceptional customer service. We started small, with a 2-bay shop, but quickly outgrew our spaces and moved to a 6-bay shop on one of the busiest streets in Rapid City. We've been fortunate to build a loyal customer base, and we're proud of our reputation for excellent service and affordable prices.
Our Services
At Wicked Wrenches, we offer a wide range of services to cater to your vehicle's needs. Whether you own a car, pickup, or heavy-duty truck, our expert technicians can help with a variety of services. From routine maintenance to major repairs, we've got you covered. Our services include:
- Car Maintenance: Regular maintenance is essential to keep your vehicle running smoothly. We offer routine checks, oil changes, tire rotations, and more to ensure your vehicle runs optimally.
- Heavy Duty Truck Repair: As a leading provider of truck repairs, we have expert technicians who can handle everything from oil changes to engine replacements.
- Brake Repair: Our brake services ensure your vehicle's braking system is in top condition, providing you with a safe and secure driving experience.
- Oil Change: Our expert technicians can help you choose the right oil and filters for your vehicle, and provide regular reminders for future maintenance.
- Tire Fix & Replacement: Whether your tires need a quick fix or a full replacement, we've got you covered.
- Battery Change: We can diagnose and replace your vehicle's battery, ensuring it runs smoothly and efficiently.
- Engine & Transmission Work: Our expert technicians can handle any engine or transmission issues, from minor repairs to full replacements.
- Air Conditioning: Keep your vehicle running smoothly and comfortably with our air conditioning repair services.
Hours of Operation
We're committed to providing convenient hours of operation to fit your needs:
- Monday to Wednesday: 7 am - 6 pm
- Thursday: 9 am - 6 pm
- Friday: 7 am - 6 pm
- Saturday: 10 am - 4 pm
- Sunday: Closed
Location
Visit us at:
201 Omaha Street
Rapid City, SD 57701
Contact us with any questions or concerns!
Overall Experience
Reviews of Wicked Wrenches are mixed, with some customers having positive experiences and others having negative ones.
Positive Experiences
Some customers have had excellent experiences with Wicked Wrenches, praising the owner Chris for his honesty, reasonableness, and excellent customer service. They were impressed with the quick turnaround time, fair pricing, and the owner's willingness to go above and beyond to help them.
Negative Experiences
On the other hand, some customers have had negative experiences with Wicked Wrenches, citing poor communication, long wait times, and poor work quality. Some customers have reported having to return their vehicles multiple times due to ongoing issues, and have experienced frustration with the shop's inability to complete repairs in a timely manner.
Common Issues
Common issues mentioned in the negative reviews include poor communication, long wait times, and poor work quality. Some customers have also reported feeling disrespected by the owner and experiencing frustration with the shop's inability to complete repairs in a timely manner.