Get the Honest and Experienced Service You Deserve
At Turner Auto Service, we pride ourselves on being a black-owned auto repair facility conveniently located in the heart of Columbus, Ohio. Our dedicated team of automotive technicians is committed to providing exceptional service to each and every customer. We believe in treating every vehicle that rolls into our shop as if it were our own, taking the time to thoroughly diagnose and repair any issues that may arise.
Our Services
At Turner Auto Service, we offer a wide range of services to meet the needs of our customers. From brake repairs to transmission maintenance, our team of experts is equipped to handle any repair or maintenance issue that arises. Some of the services we offer include:
Brake Repair
Steering Repair
Engine Repair and Replacement
Fuel System Repair
Preventative Maintenance
Coolant System Maintenance
Meet the Team
At Turner Auto Service, we are committed to honesty, integrity, and exceptional customer service. Our team of technicians is dedicated to providing the highest level of service to our customers.
Milton Scott, CEO & Master Technician
Milton has over 25 years of hands-on experience as an automotive technician. He is passionate and determined to provide flawless repairs and has mentored other technicians to do the same. His dedication to his team is unseen.
Ebony Lancaster, CFO & Business Manager
Ebony leads from a place of compassion. She has a personal commitment to her clients and staff. Her strong background in business and finance paired with her Southern hospitality gives her a deep understanding for the importance of delivering excellence.
Code of Ethics
At Turner Auto Service, we are committed to providing the highest standard of service for our customers. We follow a strict Code of Ethics and ask that customers hold us accountable.
Nation Wide Warranty
We are proud to offer our Nationwide Warranty, which covers parts and labor, giving our customers the coverage and confidence they need and deserve. This warranty is provided at no additional cost to our customers and includes roadside reimbursement.
Customer Service
In this collection of reviews, we see a wide range of experiences at Turner Auto Service. On the positive side, several customers have praised the exceptional service provided by Ebony, the shop owner. Many have commended her professionalism, honesty, and compassion. They have appreciated her ability to explain the process clearly and keep them informed throughout the repair process.
Problems with Customer Service
On the negative side, some customers have had negative experiences with the front desk staff. One reviewer reported being told to "not come back" if she continued to ask questions about the price. Another reviewer was met with rudeness and frustration when asking for an explanation of the process. One reviewer even claimed that the clerk at the front desk was "very rude".
Repair Work
Several customers have reported having good experiences with the repair work done at Turner Auto Service. They have praised the quality of the work, the quick turnaround time, and the reasonable pricing.
Room for Improvement
It appears that the front desk staff, in particular, could benefit from improving their customer service skills. Some customers have reported feeling frustrated and unwelcome by the staff.
