A Legacy of Expertise in Import Auto Repair
Import Specialty Auto, established in 1978, has become a trusted name in Colorado Springs for reliable and comprehensive import auto repair and maintenance. Family-owned and operated, we have proudly served the community for over four decades, offering unparalleled expertise in servicing a diverse range of European and Asian vehicles.
Our Expertise
Our team of certified technicians are highly skilled and extensively trained in the intricacies of import vehicles. We are equipped with a deep understanding of the unique challenges and technical specifications associated with these vehicles.
As a result, we offer:
- Expert service: From routine maintenance to complex repairs, we have the tools, knowledge, and experience to handle all your import auto needs.
- Specialized expertise: We specialize in European and Asian vehicles, including BMW, Mini Cooper, Volkswagen, Audi, Mercedes, Volvo, Land Rover, Subaru, Honda, Acura, Toyota, Lexus, Nissan, and Infiniti.
- Tailored solutions: We take the time to understand your specific needs and concerns, offering personalized recommendations and solutions.
Commitment to Customer Satisfaction
At ISA, our priority is your satisfaction. We are committed to:
- Transparency: We provide clear and upfront information about your vehicle's condition, repair options, and costs.
- Communication: We regularly update you on the progress of your repairs and answer your questions promptly and honestly.
- Convenience: We offer a range of amenities to enhance your experience, such as complimentary loaner vehicles, shuttle rides, and extended service hours.
Investing in Your Peace of Mind
We understand that choosing the right auto repair shop is an important decision. We are committed to providing:
- Quality workmanship: Our repairs are backed by a comprehensive 3-year/36,000-mile warranty on most repairs.
- Nationwide coverage: Our repairs are eligible for nationwide warranty coverage, giving you peace of mind wherever you go.
- ASE-certified technicians: Our technicians are certified by the National Institute for Automotive Service Excellence (ASE), demonstrating their expertise and commitment to professional standards.
Experience the ISA Difference
Don't hesitate to contact Import Specialty Auto for all your import auto repair and maintenance needs. We are confident that our expertise, dedication, and commitment to customer satisfaction will exceed your expectations.
Overall Experience
The overall experience at Import Specialty Auto is overwhelmingly positive. Customers praise the shop's honesty, efficiency, and excellent customer service.
Praise for the Staff
Many reviewers praised the staff, including Bryan, Ian, Eric, and Kevin, for their professionalism, honesty, and helpfulness.
Appreciation for Transparency
Customers appreciate the shop's transparent pricing and communication, including the use of a text notification system to keep them informed about their vehicle's progress.
Positive Comments on Diagnostic and Repair Work
Reviewers are happy with the diagnostic and repair work done on their vehicles, including solving complex issues like drive train malfunctions and steering problems.
Negative Experience
One reviewer had a negative experience due to a scheduling mix-up and perceived rudeness from a staff member.
