Your One Stop Shop for all Your Car's Needs
Naper Auto Works, your one-stop-shop for all your auto repair needs in Naperville, Illinois, has been serving the community for over 45 years. With a reputation for honesty and quality work, we have built a loyal customer base that has trusted us with their vehicles for decades. Our team is dedicated to providing exceptional service and auto repair in Naperville, backed by our ASE-certified technicians and a 24-month/24,000-mile warranty on all repairs.
Our history dates back to 1977, when our founding partners, Jim Hess and Greg Waite, opened the first location of Naper Auto Works. After relocating to our current location in 1979, we have continued to grow and expand our services to meet the evolving needs of our customers. Today, our team is committed to living up to the high standards set by our co-founders, providing premier customer service and auto repair in Naperville.
At Naper Auto Works, we believe that our quality auto repair is a reflection of our shop's character. Our team members strive to meet and exceed all of your expectations for service and auto repair in Naperville. We recruit and retain the best auto repair technicians possible, so you can trust that only the most qualified experts will handle your vehicle. Our customer-centric approach is rooted in confidence and trust, and we treat each customer with the utmost respect.
Our Commitment to Excellence
At Naper Auto Works, we are committed to ensuring effective communication and digital accessibility to all users. We continually improve the user experience for everyone, applying relevant accessibility standards to achieve these goals. We welcome your feedback and encourage you to call us at (630) 420-2886 if you have any issues accessing any area of our website.
Our Services
We offer a wide range of services, including:
- Transmission repair
- Alignments
- Towing and road service
- Truck repair and welding
- Auto repair and maintenance
- Tire service and sales
- Quick and convenient service with complimentary local shuttle service
- Free Wi-Fi Internet in our comfortable, clean waiting area
Meet Our Owners
Jim Hess, Sr., co-owner and founder of Naper Auto Works, has over 45 years of experience in the automotive industry. With an ASE-certified Master Technician and an Associate Degree in Automotive Technology from Waubonsee Community College, Jim has spent his career developing ongoing relationships with customers, rooted in confidence and trust. When not in the shop, Jim enjoys attending Bears games with his family and friends.
Greg Waite, Sr., co-owner and co-founder of Naper Auto Works, is also an ASE-certified Master Technician. With years of experience in the industry, Greg has spent most of his time in the shop and at the front counter, ensuring that every customer receives exceptional service. In his free time, Greg enjoys spending time with his family and friends.
Join the Naper Auto Works Family
For over 45 years, Naper Auto Works has been the trusted name in auto repair and maintenance in Naperville, Illinois. Our reputation for honesty and quality work has earned us a loyal customer base, and we continue to provide exceptional service and auto repair in Naperville to generations of families. Visit us today and experience the Naper Auto Works difference for yourself.
Overall Experience
The overall experience at Naper Auto Works is mostly positive, with customers praising the shop's professionalism, honesty, and communication.
Positive Aspects
- Many customers appreciated the shop's use of technology, such as online systems and texting functionality, to keep them informed throughout the repair process.
- The shop's honesty and transparency were highlighted by several customers, who appreciated the detailed diagnostic reports and estimates provided.
- Customers also praised the shop's professionalism, knowledge, and helpfulness of the staff.
Negative Aspects
- One customer had a negative experience, citing a lack of transparency in pricing and feeling taken advantage of.
- The customer felt that the shop did not provide adequate communication regarding costs and services.
