Where Performance Meets Precision
Pena's Automotive & Performance is a trusted name in Lubbock, Texas, offering comprehensive auto repair and performance upgrades for all makes and models. Our team of experienced technicians are passionate about vehicles and dedicated to providing each customer with personalized solutions and exceptional service.
Our Passion for Performance
At Pena's, we understand the desire to maximize the potential of your vehicle. Our technicians are highly skilled in enhancing engine performance, handling, and aesthetics. Whether you seek increased horsepower, better fuel efficiency, or a visual transformation, our experts will work with you to create a customized plan that meets your individual needs and budget.
Expert Repairs and Maintenance
Beyond performance upgrades, we provide reliable and affordable repairs for all routine and unexpected vehicle issues. Our services include:
- General repairs: oil changes, tune-ups, brakes, electrical problems, belt replacements, and more.
- Transmission service: automatic and manual transmission repair and maintenance.
- Engine diagnosis and repair: addressing issues related to performance, power loss, or engine light activation.
- Suspension and alignment: maintaining optimal handling, stability, and tire wear.
- Diagnostic services: identifying potential problems through advanced technology and experience.
Client-Focused Approach
At Pena's, we prioritize clear communication and transparency. We will provide you with:
- Detailed estimates before any work is performed.
- Regular updates throughout the repair or upgrade process.
- Honest recommendations based on your individual needs and driving style.
Your Satisfaction is Our Goal
We are committed to exceeding your expectations. Our goal is to build lasting relationships with our customers and ensure your utmost satisfaction.
Our Services Extend Beyond Repair
We also offer:
- OEM parts: We use only high-quality, manufacturer-approved parts to ensure optimal performance and longevity.
- Loaner vehicles: In most cases, we can provide you with a complimentary loaner vehicle while your vehicle is being repaired.
- Pickup and delivery: We can arrange to pick up and deliver your vehicle for your convenience.
Overview of Customer Reviews
Positive Experiences
The majority of customers have reported positive experiences with Penas Automotive, citing excellent customer service, professionalism, and fair prices. Many reviewers praised the shop's ability to diagnose and fix problems quickly and efficiently, often exceeding their expectations. Several reviewers mentioned the owner, Mark, as being courteous, honest, and trustworthy.
Common Praise
- Quick and efficient service
- Fair and reasonable prices
- Professional and courteous staff
- Trustworthy and honest mechanic
- Excellent customer service
Negative Experiences
A few customers reported negative experiences with Penas Automotive, citing poor customer service, unfinished work, and unreturned calls.
Common Complaints
- Poor customer service
- Unfinished or incorrect work
- Unreturned calls
