Get a Reliable Vehicle, in Alaska's Landscape
Your trusted partner for comprehensive car care and repairs
Norms Auto Repair is a full-service auto repair shop proudly serving Gloucester, MA and the surrounding areas since 2010. Family-owned and operated, we're dedicated to providing exceptional customer service and meticulous care for all your automotive needs.
Our Expertise
We are experts in a wide range of services, including:
Preventative Care & Maintenance
- Scheduled maintenance plans tailored to your vehicle and driving habits
- Oil & fluid changes
- Tire rotations and balancing
- Battery testing and replacement
- Diagnostic checks and tune-ups
Repair & Diagnostics
- Comprehensive air conditioning and heating repairs
- Expert brake repair and inspection
- Electrical system diagnosis and repair
- Suspension and steering repair
- Muffler and exhaust system replacements
Specialized Services
- Mini Cooper specialists with specialized training and experience
- Advanced computer diagnostics for accurate problem identification
- Cooling system and transmission repair and replacement
Why Choose Norms Auto Repair?
- Experienced and ASE-certified technicians: Our mechanics are highly skilled and undergo continuous training to stay abreast of the latest automotive technologies.
- Honest and transparent communication: We provide clear explanations and cost estimates before any work is performed.
- Competitive prices: We offer fair and honest pricing, significantly lower than dealership rates.
- Customer-centered approach: We value your time and treat every vehicle as if it were our own.
More Than Just Repairs
At Norms Auto Repair, we believe in building lasting relationships with our customers. We are committed to:
- Providing personalized attention and explaining complex repairs in understandable terms.
- Recommending only necessary repairs and services.
- Offering flexible appointment scheduling to fit your busy life.
We are proud to be your trusted car care partner in Gloucester. Contact us today to request a quote or schedule an appointment!
Overview of Reviews
This summary covers 12 reviews of Norm's Auto Repair in Gloucester, MA. The reviews are generally very positive, with 11 reviewers giving 5-star ratings and only one reviewer giving a 1-star rating.
Positive Experiences
Many reviewers praised Norm's honesty, fairness, and transparency in his pricing and work. They appreciated his thoroughness and attention to detail, as well as his ability to explain the work needed in a clear and concise manner. Several reviewers mentioned that Norm went above and beyond to help them, whether it was fixing a problem quickly or providing a fair price.
Negative Experiences
The sole 1-star reviewer was dissatisfied with the quote they received for a repair and felt that the mechanic was not trustworthy. They also mentioned finding items from their glove compartment on the floor and passenger seat, which raised concerns about the mechanic's behavior.
Common Themes
Honesty, fairness, and transparency were common themes among the positive reviews. Many reviewers appreciated Norm's commitment to doing what was best for the customer, rather than trying to make a quick profit. His ability to explain complex repairs in a clear and concise manner was also praised by several reviewers.
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