Your Dealership Alternative
At Hines Service Center, we are proud to be a family-owned and operated business, dedicated to providing the highest quality auto repair and maintenance services to our customers. Founded in 1976, we have been serving the Conway, AR area and surrounding communities for over 40 years, providing our customers with the peace of mind that comes with knowing their vehicle is in good hands.
Our Story
Our journey began with a passion for auto repair and a commitment to providing exceptional customer service. Over the years, we have expanded our services to include 24-hour towing and roadside assistance, as well as outdoor power equipment sales and service. We are proud to be a NAPA AutoCare Center, offering the benefits of a nationwide warranty program, ensuring our customers that their qualifying repairs are protected.
Our Services
At Hines Service Center, we offer a wide range of services to keep your vehicle running smoothly. Our team of ASE-certified technicians is dedicated to providing you with expert repairs and maintenance, including:
- Tire sales and service
- Automotive repairs and maintenance
- Brake repairs and maintenance
- Suspension and steering system repairs and maintenance
- Cooling system repairs and maintenance
- Engine diagnostics and repairs
- Transmission repairs and maintenance
- Battery testing and replacement
- and much more!
Why Choose Us
There are many reasons to choose Hines Service Center for your automotive needs. Here are just a few:
- We offer free estimates and competitive pricing
- We use only the highest-quality parts and materials
- Our technicians are ASE-certified and trained to work on all makes and models
- We provide 24-hour towing and roadside assistance
- We are a NAPA AutoCare Center, offering nationwide warranty coverage
- We have a clean and comfortable waiting area with complimentary snacks
Contact Us
If you have any questions or would like to schedule a service appointment, please don't hesitate to contact us. We are here to help and look forward to serving you.
Overall Experience
The reviews for Hines Automotive are mixed, with both positive and negative experiences described. Quality of Work and Customer Service are areas of contention, with some customers praising their work and others expressing disappointment and frustration.
Positive Reviews
Several customers have had overwhelmingly positive experiences at Hines Automotive. They appreciate the quality of work, the professionalism of the staff, and the willingness to go above and beyond to ensure customer satisfaction. For example, Frank Pfeifer had some work done 23 months ago and returned to the shop when he encountered issues with his check engine light. The shop fixed the issue without charge, under warranty from their previous repair. Berenice Jungers and Lauren Reed also praised the shop for their professional and courteous manner.
Negative Reviews
However, some customers have had significant issues with the shop. Chera Havner had a poor experience, feeling taken advantage of when she needed emergency repairs. She felt that the shop overcharged her for services not discussed, and that their communication was poor. Her issues were resolved by another mechanic, who listened to her problems and fixed her car promptly.
Conclusion
While Hines Automotive has a mixed reputation, some customers have had excellent experiences with the shop. Others have been disappointed with the quality of work or customer service. As with any business, it's essential to weigh the pros and cons before making a decision.
