Getting you back on the road faster, with a smile!
At Prairie Road Automotive, we're dedicated to providing top-notch auto repair services to car owners in Eugene and Springfield, OR. Our team of ASE-certified technicians is committed to delivering exceptional service, ensuring your vehicle receives the best possible care. Our state-of-the-art facility is equipped to handle a wide range of services, from routine maintenance to complex repairs.
Our Story
As a family-owned and operated business, we take pride in our reputation for excellence. Our owners, Bill and Lori Filley, have built a team of experienced professionals who share their passion for providing outstanding customer service. With years of experience in the industry, we've honed our skills to provide comprehensive care for your vehicle. From oil changes to brake repairs, and from suspension systems to electrical systems, we've got you covered.
Our Services
At Prairie Road Automotive, we offer a wide range of services designed to keep your vehicle running smoothly. Our services include:
- Brake system repairs and maintenance
- Cooling and heating system repairs and maintenance
- Exhaust system repairs and maintenance
- Electrical system repairs and maintenance
- Suspension system repairs and maintenance
- Oil changes and routine maintenance
- Diagnostic services
We understand that every vehicle is unique, which is why we tailor our services to meet your specific needs. Our team takes the time to listen to your concerns, diagnose any issues, and provide personalized recommendations for repair and maintenance.
Our Commitment
Our mission is simple: to provide exceptional service, exceed customer expectations, and build lasting relationships. We strive to create a welcoming and comfortable environment for our customers, providing amenities such as a waiting area with coffee and water, shuttle service, and a 3-year/36,000-mile warranty on our work.
Get to Know Us
At Prairie Road Automotive, we're more than just a car repair shop - we're a community-driven business dedicated to serving our neighbors. We're proud to be a part of the Eugene and Springfield community, and we're committed to supporting local initiatives and charities.
Overview of Customer Experiences
Prairie Road Automotive has received a mix of positive and negative reviews from customers. While some customers have had excellent experiences with the company, others have reported negative experiences.
Positive Experiences
Many customers have praised Prairie Road Automotive for its excellent customer service, fair prices, and quality work. Some customers have reported that the company has helped them diagnose and fix complex issues with their vehicles, and that the staff is courteous and professional.
Negative Experiences
On the other hand, some customers have reported negative experiences with Prairie Road Automotive. One customer reported being quoted a price of $1,400 for repairs, only to be told later that the price would be $2,200. Another customer reported that the company was unable to fix their vehicle and charged them $1,700 for the attempt.
Common Themes
Customer Service: Many customers have praised Prairie Road Automotive for its excellent customer service, while others have reported negative experiences.
Prices and Billing: Some customers have reported issues with pricing and billing, including being quoted one price and then being charged a higher amount.
Quality of Work: Some customers have reported positive experiences with the quality of work, while others have reported negative experiences.
