Your trusted partner in automotive care
Ray's Auto Repair & Tires has proudly served the Redwood City community for over 14 years. Family-owned and operated, we take pride in providing honest, reliable automotive repairs and exceptional customer service. Our team of ASE-certified technicians are highly skilled and experienced, able to handle everything from routine maintenance to complex engine repairs.
Our Commitment to You
At Ray's Auto Repair & Tires, we understand that your car is more than just a mode of transportation. It's a vital part of your life. That's why we treat every vehicle as if it were our own, ensuring its proper care and longevity. We'll always provide clear explanations of any issues we identify and offer options to meet your specific needs.
Our Services
We offer a comprehensive range of services to keep your vehicle running smoothly and safely. These include:
- Routine Maintenance: Oil changes, tire rotations, alignments, and more.
- Diagnostics & Repairs: Engine, transmission, brakes, electrical, cooling system, and more.
- Tire Services: Tire repairs, rotations, balancing, and replacements.
- Headlight Restoration: Restore your cloudy headlights to like-new clarity.
- And Much More: Battery replacement, suspension work, and more.
Our Promise
We are committed to:
- Providing transparent and honest communication.
- Completing repairs promptly and efficiently.
- Using high-quality parts and fluids.
- Offering affordable and competitive pricing.
- Treating our customers with respect and professionalism.
Why Choose Ray's Auto Repair & Tires?
- Years of experience and expertise.
- ASE-certified technicians.
- Comprehensive and transparent services.
- Affordable prices and competitive estimates.
- Dedicated customer service and communication.
Contact us today and experience the Ray's Auto Repair & Tires difference!
Positive Feedback and Reviews
The majority of the customers have reported positive experiences at Ray's Auto Shop. They appreciated the friendly and knowledgeable staff, the transparency in pricing, and the high-quality service provided. The experts at the shop were able to diagnose and fix various issues with the customers' cars, leaving them satisfied and happy with the results.
Negative Feedback and Reviews
However, there were a few customers who had negative experiences. They complained about the shop's honesty, pricing, and communication. Some customers felt ripped off, with one customer reporting that the shop kept changing the estimated cost of the repairs and never actually fixed the main problem with their car. Others felt that the shop was unprofessional and lied about the services provided.
Expertise and Skill
Some customers praised the expertise and skills of the staff, particularly Ali, who was described as trustworthy and knowledgeable. Derek was also mentioned as being very friendly and helpful in explaining the causes of the problems and proposing solutions.
Pricing and Value
There were complaints about the pricing of the services, with some customers feeling that they were overcharged. However, others appreciated the transparency in pricing and the value for the money they paid.
Communication and Honesty
The biggest issue for many customers was the lack of honesty and communication from the shop. Some customers felt that the shop was not transparent in their pricing and services, and that they were not kept informed about the work being done on their cars.
