At Sanford's Automotive Service, we pride ourselves on being a family-owned and operated business dedicated to providing top-notch auto repair and maintenance services to the greater Columbia, SC area. With over 30 years of experience and a team of GM and ASE Master Certified Technicians, we guarantee quality workmanship and personalized service that sets us apart from the large dealerships.
Our Story
Our story began with Mike Sanford, a passionate mechanic who started working on motorcycles and cars in his garage at a young age. As he entered racing competitions, he realized the importance of knowing as much as possible about automotive and engine repair. Later, he worked at a local dealership for over 10 years before opening his own garage, where he could provide the personalized service he knew his customers deserved. Today, Sanford's Automotive Service is a testament to Mike's commitment to quality, integrity, and customer satisfaction.
Our Mission
At Sanford's Automotive Service, our mission is to provide exceptional auto repair and maintenance services that exceed our customers' expectations. We strive to build long-term relationships with our clients, providing personalized attention, honest estimates, and timely solutions to get them back on the road quickly and safely. Our goal is to earn our customers' trust and loyalty by delivering top-quality workmanship, competitive pricing, and unparalleled customer service.
Our Services
We offer a comprehensive range of auto services, including air conditioning repair, automotive electrical repair, automotive maintenance, brake repair, engine repair, muffler and exhaust repair, rear end repair, and transmission repair. Our state-of-the-art facilities are equipped with the latest technology, and our team of experienced technicians is dedicated to providing personalized service that meets the unique needs of each vehicle.
Overview of Customer Reviews
The majority of customers who reviewed Sanford's Automotive Service had an overwhelmingly positive experience. Many praised the owner, Mike, for his honesty, professionalism, and expertise in repairing their vehicles. Several reviewers appreciated Mike's willingness to explain the repairs in detail, provide estimates, and keep them updated on the status of their vehicle.
Positive Experiences
- Many customers appreciated Mike's honesty and transparency in diagnosing and repairing their vehicles.
- Several reviewers praised Mike's expertise and professionalism, stating that he went above and beyond to ensure their vehicles were repaired correctly and efficiently.
- Some customers appreciated Mike's willingness to explain the repairs in detail and provide estimates, making them feel informed and confident in the repair process.
Negative Experiences
- A few customers had negative experiences, citing issues with pricing, communication, and the quality of repairs.
- One customer reported that the price of the repair increased significantly from the initial estimate, and that the mechanic broke a metal rod during the repair.
- Another customer reported that the mechanic did not fix the issue with their vehicle and still charged them for the repair.
Areas of Improvement
- Communication: A few customers reported issues with communication, citing that the mechanic did not keep them updated on the status of their vehicle or did not provide clear estimates.
- Pricing: Some customers reported that the price of the repair increased significantly from the initial estimate, which caused frustration and mistrust.
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