Welcome to Tic Toc Tire Co., your premier destination for all your auto repair and tire services in Huntington, WV. Our family-owned and operated business has been serving the local community since 1955, and we're proud to be the go-to destination for all your vehicle needs.
Our Story
Our journey began with a passion for providing exceptional service and quality products. Our founders had a vision to create a shop where customers could trust and rely on for all their automotive needs. Over the years, we've strived to build a reputation for honesty, integrity, and expertise. Our team of certified technicians and service writers are dedicated to providing personalized attention and ensuring that every customer leaves our shop feeling satisfied and confident in their vehicle's condition.
Our Services
At Tic Toc Tire Co., we offer a wide range of services to keep your vehicle running smoothly and safely. From routine maintenance to complex repairs, our ASE-certified mechanics are equipped to handle it all. Some of our services include:
- Brake repair
- Wheel alignment
- Shocks and struts
- Engine diagnostics
- Pennzoil oil changes
- Transmission flushes
- Wiper blade installation
- WV State inspections
- Engine tune-ups
- Air conditioning service
- Injector cleaning
- Scheduled maintenance
We're also proud to offer nitrogen installation in tires, ensuring your tires maintain optimal performance and longevity. With our state-of-the-art equipment and expert technicians, you can trust that your vehicle is in good hands.
Our Team
At Tic Toc Tire Co., we're proud of our team of experts, each with their own unique set of skills and expertise. Our service manager, Scott Ramsey, is a certified TIA Automotive Tire Service Instructor with over 40 years of experience. Our assistant manager, Phil Watkins, has been with us for over 25 years, and our service writer, Aidan Willis, brings a passion for customer service to every interaction.
Our Mission
At Tic Toc Tire Co., our mission is simple: to provide exceptional service, quality products, and a commitment to customer satisfaction. We believe in building long-term relationships with our customers, and we're dedicated to earning your trust and loyalty.
Our Hours
We're open Monday through Friday, 8:00 AM to 5:00 PM, and closed on Sundays. We encourage you to stop by and experience the Tic Toc Tire Co. difference for yourself.
Negatives
- Unreliable service, with customers reporting issues with their work, including ignored problems, incorrectly diagnosed issues, and overcharging.
- Some customers reported being scammed out of large sums of money.
- Poor communication and lack of accountability from management.
Unprofessional behavior
- Some customers reported being treated poorly or dismissively by staff, including being told that a part was stuck in the middle of the ocean.
- Unresponsive management, with customers having difficulty getting help or resolving issues.
- Overcharging and poor business practices.
Lack of integrity
- Customers reported being charged for unnecessary repairs or maintenance.
- Some customers were not notified of necessary repairs, leading to further damage to their vehicles.
- Misrepresentations about the quality and length of parts.
Improvement needed
- Better communication and transparency from management.
- Improved attention to customer issues and concerns.
- More attention to customer needs and desires.
