RPM Automotive Inc. has been proudly serving the automotive needs of Fairfield, IA, since 1993. Over the years, we've grown from a single-bay shop to a comprehensive NAPA AutoCare Center, proudly offering a wide range of services and repairs for all types of vehicles.
Our Mission
Our mission is to provide honest, reliable, and transparent automotive care to every customer. We believe in building lasting relationships through personalized service, clear communication, and competitive prices.
What We Offer
We offer a comprehensive array of services to keep your vehicle running smoothly and safely. Our services include:
General Repairs
- Engine diagnostics and repairs
- Transmission repair and replacement
- Brake repair and replacement
- Electrical system repair and diagnostics
- Suspension and steering repair
- Air conditioning and heating repair
- Emission control system repair
Specialized Services
- Diesel engine repair and service
- Hybrid vehicle repair and service
- Tire sales, repair, and balancing
- Glass repair and replacement
- 24/7 Roadside Assistance and Towing
Additional Services
- Scheduled maintenance plans
- Comprehensive vehicle inspections
- Performance upgrades and part installations
Our Commitment
At RPM Automotive Inc., we are dedicated to:
- Integrity: We provide honest assessments and repairs, recommending only the services your vehicle actually needs.
- Quality: We use quality parts and perform work to the highest standards.
- Customer Service: Our experienced and friendly staff is committed to providing exceptional customer service.
We are proud to be a trusted partner in automotive care for drivers in Fairfield and the surrounding areas. Contact us today and experience the RPM Automotive difference!
Automotive Repair and Towing Services
The reviews of RPM Automotive are a mixed bag, with both positive and negative comments from customers.
Service and Repairs
Some customers have praised RPM for their quick and reasonable repairs and prices. Treva Boatman, for instance, has been a loyal customer of the shop, traveling 25 miles from another town to use their services. Jennifer Elder also had a great experience, praising the knowledgeable and friendly service writer at the front desk.
Towing Services
However, many customers have had negative experiences with RPM's towing services. Deek Dodge, for example, reported that the shop refused to tow his car because there would be no profit. Debi Roederer's grandson's car was towed by RPM, but the shop charged an outrageous fee and took two weeks to provide a diagnostic test. Elizabeth Schumm's nephew had an even worse experience, with RPM towing his car and charging exorbitant fees for storage and diagnostic tests.
Communication and Customer Service
Several customers have complained about poor communication and customer service. Kriss Williams reported that the towing service was unreliable, while William Davis accused RPM of being predatory and providing misleading information in high-pressure situations. Cobalt Chezynuggets, on the other hand, reported having a terrible experience with Adam, who was rude and condescending.
Conclusion
Overall, it appears that RPM Automotive has varying levels of quality in their services. While some customers have had positive experiences with their repairs and towing services, others have reported poor service, including rude staff and overpriced fees.
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