Trustworthy Auto Repair Services at an Affordable Price
At Express Auto & Tires, we are dedicated to providing exceptional auto repair services to the residents of Irving, TX, and surrounding areas. Our team of skilled mechanics and technicians have been serving the community for over 25 years, offering a wide range of services that cater to all makes and models of vehicles.
Our Services
We understand the importance of maintaining your vehicle, which is why we offer a comprehensive range of services, including complete auto repair, brake and suspension repair, oil changes, wheel alignments, tire installation, and more. Our state-of-the-art facility is equipped with the latest technology and diagnostic tools, ensuring that our team can expertly diagnose and repair any issue with your vehicle.
Our Commitment to Excellence
At Express Auto & Tires, we are committed to providing exceptional customer service, transparency, and affordability. Our team of experts takes the time to explain the technical details of the repairs in a way that you can understand, ensuring that you are fully informed throughout the process. We also provide a diagnostic and quote before completing any work, ensuring that you are fully aware of the costs and scope of the repairs.
Our Values
We pride ourselves on our pillars of excellence:
- Excellence in Service: We strive to provide exceptional service, ensuring that our customers are completely satisfied with the work we do.
- Transparency: We believe in transparency, ensuring that our customers are fully informed throughout the repair process.
- Affordability: We understand the importance of affordability, which is why we offer competitive pricing for all our services.
- Expertise: Our team of skilled mechanics and technicians has the expertise and experience to handle any repair job, big or small.
Our Story
With over 25 years of experience, Express Auto & Tires has built a reputation for excellence in the Irving, TX, community. Our team is dedicated to providing exceptional service, ensuring that our customers receive the best possible experience. We are proud to serve the local community and surrounding areas, striving to maintain our reputation as the go-to auto repair shop.
Quality of Service
The reviewers have mixed opinions about the quality of service they received at Express Auto. On the one hand, several reviewers praised the quick and efficient service, with one reviewer mentioning that the staff was "always" helpful and another praising the team for being "humble, understanding, compassionate, helpful, reliable, and organized".
Pricing
Many reviewers appreciated the affordable prices at Express Auto. Several reviewers mentioned that the prices were "very reasonably priced" or "affordable". One reviewer, however, mentioned that they found a cheaper option elsewhere.
Staff Attitude
Unfortunately, some reviewers had negative experiences with the staff. Two reviewers received poor customer service, with one reviewer describing the staff as "rude" and "bad-attitude" and another mentioning that the staff did not match the opening hours listed on Google Maps.
Workmanship
Some reviewers had issues with the workmanship at Express Auto. One reviewer mentioned that the staff damaged their new rim and scratched the lug covers, while another reviewer claimed that the staff recommended a costly repair that turned out to be unnecessary.
Positive Experiences
Despite the mixed reviews, many reviewers had positive experiences at Express Auto. Several reviewers praised the staff for being friendly and courteous, with one reviewer mentioning that they received "truly 5-star service".
Negative Experiences
On the other hand, some reviewers had negative experiences at Express Auto. Some reviewers mentioned poor customer service, while others had issues with the quality of work or the prices charged.
