Quality Tires, Quality Service, Quality You Can Trust!
A Trusted Name in Verona, NJ Vehicle Sales and Service
At DeCozen Chrysler Jeep Dodge, we take pride in exceeding expectations and becoming the leading automotive dealership in Verona, NJ. Since our inception, we've built a reputation for offering exceptional customer service, an extensive selection of new and used vehicles, and top-notch service and repair facilities.
New and Pre-Owned Vehicles Galore
Whether you're searching for a brand-new Jeep Wrangler or a reliable pre-owned Dodge Ram, our vast inventory has something for everyone. We carefully curate our selection to ensure you have access to top-notch vehicles at competitive prices.
Exceptional Customer Service
Our team of experienced professionals is dedicated to providing exceptional customer service every step of the way. From our friendly sales staff to our knowledgeable service technicians, you'll always receive personalized attention and expert guidance.
Comprehensive Service and Repair
Your satisfaction is our top priority. Our state-of-the-art service center offers a comprehensive range of repair and maintenance services for all makes and models. From routine oil changes to complex repairs, our certified technicians will keep your vehicle running smoothly and reliably.
Highlights of What We Offer
- Wide selection of new and pre-owned vehicles
- Competitive pricing and financing options
- Exceptional customer service and personalized attention
- Comprehensive service and repair facilities
- Convenient location in Verona, NJ
Get the DeCozen Difference Today!
At DeCozen Chrysler Jeep Dodge, we believe in building lasting relationships with our customers. We're committed to providing you with a seamless and enjoyable car-buying and ownership experience. Come visit us today and discover the DeCozen difference!
Overall Experience
The majority of reviewers had a positive experience at DeCozen dealership, with several rating their experience as 5 stars. The common thread among these positive reviews is the dealership's professionalism, transparency, and attention to detail.
Positive Experience
The sales team, particularly Joe, Chris, John, and Jerry, were praised for their excellent customer service, market knowledge, and patience. Reviewers appreciated their willingness to listen to their needs and work within their budget. The facility was also described as beautiful and modern.
Negative Experience
However, one reviewer, Edward Thompson, had a terrible experience with Mary, citing poor communication, incompetence, and a lack of attention to detail. Another reviewer, Chris Turek, complained about being upsold on synthetic oil, oil additive, and overfilled oil without their consent. They also mentioned a lack of professionalism and attention to detail in the service department.
Solutions
It appears that DeCozen needs to address the issues mentioned by Edward Thompson and Chris Turek, such as poor communication, incompetence, and a lack of attention to detail. The dealership should also consider implementing more transparent and customer-centric practices to ensure a smoother and more satisfactory experience for its customers.
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