Trust us to keep your car running like new!
At Big Rapids Auto Repair, we are a family-owned and operated local business dedicated to providing top-notch auto repair services to the community. Our story began in May 2000 when Kim and Carolann Wells purchased Big Rapids Pennzoil & Auto Repair, which was initially a 10-minute oil change facility. Over the years, we have expanded our services to become a full-service auto repair shop, offering a wide range of services to meet the diverse needs of our customers.
Our Mission
Our mission is to provide exceptional car care services that exceed our customers' expectations. We strive to build long-term relationships with our customers, founded on trust, integrity, and a commitment to delivering high-quality workmanship. Our team of ASE-certified mechanics and Pennzoil-certified lube technicians work tirelessly to ensure that every vehicle that leaves our shop is running in top condition.
Our Services
We offer a comprehensive range of auto repair services, including oil changes, fleet services, power steering repair, transmission repair, cooling system repair, air filter replacement, fuel system maintenance, and much more. Our state-of-the-art facilities are equipped with the latest technology and tools to diagnose and repair even the most complex issues. Whether you need routine maintenance or major repairs, our team is dedicated to providing prompt, efficient, and affordable services that get you back on the road quickly.
Our Values
At Big Rapids Auto Repair, we value our customers above all else. We believe in treating our customers with respect, honesty, and transparency. We take pride in our work and strive to deliver exceptional results that meet the highest standards of quality. Our commitment to customer satisfaction is reflected in our numerous 5-star reviews and our reputation as one of the most trusted auto repair shops in Big Rapids.
Meet Our Team
Our team is led by Kim, Carolann, and Zachery Wells, who are dedicated to ensuring that every customer receives the highest level of service. Our shop is also home to our beloved mascot, Ziggy, a Shih Tzu puppy who loves greeting customers and making new friends. We are a pet-friendly shop, and we always have dog treats on hand for our furry friends.
Exceptional Service and Quality Repair
The majority of reviews praise Big Rapids Pennzoil for their exceptional service and quality repair. Reviewers highlight the team's responsiveness, honesty, and efficiency in addressing their car's maintenance and repair needs. Several customers mention that the shop's staff goes above and beyond to ensure their satisfaction, including communicating clearly about costs and providing speedy and reliable service.
Convenience and Personal Touch
Many reviewers appreciate the convenience of Pennzoil's services, including their ability to accommodate last-minute appointments and provide free car wash coupons. Several customers mention the friendly and welcoming atmosphere of the shop, making them feel comfortable and at ease.
Variety of Services
Reviews demonstrate that Pennzoil provides a range of services, from oil changes and routine maintenance to more extensive repairs, such as brake jobs and power steering issues. Customers appreciate the shop's willingness to tackle complex problems and provide thorough explanations of the work performed.
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