Your Number 1 Tire and Service Shop!
A Legacy of Experience and Expertise
Elm Street Automotive has proudly served Andover and the surrounding communities for over 52 years. Founded in 1972 by owner Ron Abraham, our family-owned business has built its reputation on honest diagnoses, reliable repairs, and unparalleled customer service. With over 52 years of mechanical experience coupled with the most up-to-date diagnostic equipment available, Elm Street Auto has become the trusted name for all your automotive needs.
Our Expertise
Our skilled technicians are certified and experienced, able to handle everything from routine maintenance to complex repairs on all makes and models of foreign and domestic vehicles. We utilize modern, cutting-edge equipment to diagnose and repair both newer models and classic cars with precision and efficiency.
Services We Offer
- Routine Maintenance: Oil changes, tune-ups, brake inspections, tire rotations, and more.
- Diagnostic Services: Comprehensive electronic diagnostics, emission testing, and air conditioning performance checks.
- Engine Repairs: From tune-ups to major engine overhauls, we have the expertise to keep your engine running smoothly and efficiently.
- Transmission Services: Transmission diagnoses, repairs, and replacements, ensuring your smooth rides.
- Suspension & Brakes: Keep your vehicle stable and safe with expert repairs on struts, shocks, and brake systems.
Beyond the Repair
Elm Street Automotive is more than just a repair shop. We understand the importance of getting back on the road quickly and efficiently. That's why we offer:
- 24/7 Emergency Services: Equipped to handle roadside assistance, towing, and accident recovery.
- Flexible Scheduling: We accommodate your busy schedule with convenient appointment times and quick turnaround on repairs.
- Exceptional Customer Service: We prioritize clear communication, transparency, and personalized attention to every customer.
Join Our Community
At Elm Street Automotive, we value building relationships with our customers. We are proud to be a dog-friendly shop and welcome you to bring your furry friend along for a visit. We also actively support the Andover community through partnerships with local organizations and businesses.
Poor Customer Service
Many reviewers experienced poor customer service from Elm Street Automotive. They were often treated disrespectfully, and their concerns were not taken seriously. The company's staff and management seemed uninterested in resolving issues, and customers were left feeling frustrated and angry.
Overcharging
Several reviewers reported being overcharged for towing and storage services. They were presented with unexpected and exorbitant bills, which were difficult to challenge or dispute. The company's pricing practices seemed unfair and exploitative.
Lack of Transparency
Elm Street Automotive was criticized for its lack of transparency regarding its pricing and business practices. Customers were offered little explanation for the charges they were being billed, and it seemed that the company was more interested in making a profit than in providing fair and honest service.
Poor Communication
Poor communication was a common theme among reviewers. They often felt that their concerns were not being heard or addressed, and they were left feeling ignored or dismissed. The company's communication style was seen as unprofessional and unhelpful.
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