We Put Our Customers First
Our Story
At Carlton Auto Repair, we pride ourselves on being a full-service quality automobile repair shop, dedicated to providing the highest level of service and customer satisfaction. Our journey began in May 1990, when Bob and Russ took over the business with the goal of providing quality auto repair using the highest quality parts, at a fair price, and in a timely manner. With a strong emphasis on honesty, integrity, and customer satisfaction, we have established ourselves as a trusted and reputable repair shop in the Wheaton, IL area.
Our Commitment to Quality
Our commitment to quality is evident in every aspect of our business. From oil changes to brakes, maintenance, and major drive train overhauls, we take pride in the work we do. Our team of experienced technicians is dedicated to providing exceptional service, using only the highest quality parts and materials. We believe that a job is not complete until the customer is completely satisfied.
Our Services
At Carlton Auto Repair, we offer a wide range of services to meet your automotive needs. From routine maintenance to major repairs, we have the expertise and equipment to get the job done right. Our services include:
- Brakes: We take pride in our brake services, using the highest quality friction materials to ensure a smooth and quiet ride.
- Oil Changes: We don't just do oil changes, we do them differently. Our technicians pay attention to the smallest details to ensure your vehicle is serviced correctly.
- Exhaust: Tired of replacement exhaust work that rattles on your vehicle? Our experienced technicians can get the job done right.
- Air Conditioning: We have extensive experience in A/C repair and service, using the correct refrigerant oil and UV die to ensure a working system.
- Battery/Electrical: Have a battery that keeps going dead? Do you have faulty power windows or a power lock that doesn't operate correctly? We can diagnose and repair any electrical issue.
- Maintenance: We offer routine maintenance services to ensure your vehicle runs smoothly and safely.
What Sets Us Apart
At Carlton Auto Repair, we believe that honesty, integrity, and customer satisfaction are the keys to our success. We pride ourselves on being transparent and upfront with our services and pricing. We don't believe in using the oil change as a "sales tool" to upsell unnecessary services. Our goal is to provide exceptional service at a fair price, every time.
Overview of Reviews
The reviews of Carlton Auto Repair are overwhelmingly positive, with most customers praising the shop's honesty, efficiency, and fair pricing. Many customers have been loyal to the shop for years, and some have even referred their friends and family to the business.
Service Quality
Car owners appreciate the thorough reviews of their vehicles before repairs are done, as well as the honesty and transparency in communicating with customers about the necessary repairs. The shop is also praised for its competitive pricing and willingness to save customers money by avoiding unnecessary repairs.
Communication
The shop's staff is described as friendly, professional, and trustworthy. Customers appreciate the prompt communication with phone calls and detailed explanations of the necessary repairs and costs.
Reputation and Loyalty
Many customers have been loyal to Carlton Auto Repair for years, and some have been impressed by their honest and fair dealings, which has earned their trust. The shop has built a reputation for being reliable and trustworthy, with many customers returning for repeat business.
Exceptions and Concerns
One customer had a negative experience, complaining about being overcharged and feeling taken advantage of by the shop. The customer felt that the shop was trying to prey on young customers and that the hourly rate was excessive.
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