At Richardson Auto Repair, we take pride in being the premier auto repair shop in Niagara Falls, New York. For over 63 years, we have been serving our community with top-notch auto repair services. Our commitment to excellence has earned us a reputation for being trustworthy, honest, and reliable.
Our History
Since 1955, Richardson Auto Repair has been family-owned and operated by Kent Richardson. Our story began when Kent's father, also an auto mechanic, started the business. Over the years, we have grown and evolved to meet the changing needs of our customers and the automotive industry. Today, we are proud to be one of the most respected auto repair shops in the region.
Our Services
At Richardson Auto Repair, we offer a wide range of services to cater to your automotive needs. From routine maintenance to complex repairs, our skilled technicians are trained to diagnose and solve problems quickly and efficiently. Our services include:
- Engine Repair
- Brake Repair
- Auto Electrical Service
- Custom Exhaust Repair
- Transmission Repair
- Smog Check
- Tune-ups
- Oil Changes
- and many more
Our Team
Our team of ASE Master Technicians is dedicated to providing exceptional customer service and delivering high-quality work. Each of our specialists undergoes extensive training to ensure they have the latest knowledge and skills to repair and maintain all types of vehicles.
Why Choose Us
At Richardson Auto Repair, we understand the importance of finding a reputable and trustworthy auto repair shop. Here's why our customers choose us:
- Our experienced technicians are equipped to diagnose and repair complex issues
- We use only high-quality parts and materials to ensure exceptional performance
- Our prices are competitive and transparent
- We provide timely and courteous service
- We are committed to providing a clean, comfortable, and welcoming environment
What Our Customers Say
Don't just take our word for it! Our customers rave about our services and expertise:
- "This place of business was highly recommended. I came in for a rear brake check and steering issues. After a quick assessment, I was advised that the rear brakes would have to be changed in the near future however they were concerned with the steering. Quick repair and they have a customer for life." - James F.
Our commitment to customer satisfaction, expertise, and exceptional service sets us apart from other auto repair shops. We are proud to serve the community of Niagara Falls and surrounding areas.
Overall Experience
The reviews presented here are overwhelmingly positive, with all but one reviewer giving a perfect 5-star rating. The common thread throughout these reviews is the exceptional service and workmanship provided by Richardson Auto Repair.
Service and Work Quality
The reviewers consistently praise the shop's ability to get their vehicles repaired quickly and efficiently. The staff is described as personable, polite, and honest, with many reviewers mentioning that they have developed a personal relationship with the mechanics. The work is consistently described as "impeccable, " "top-notch, " and "excellent, " with many praising the shop's ability to fix problems that other shops couldn't or wouldn't.
Service Convenience
The reviewers also appreciate the convenience of Richardson Auto Repair's location, which is conveniently located in downtown LaSalle. The shop's ability to fit them in quickly is also a major plus, with many reviewers mentioning that they received same-day or next-day service.
Customer Service
The reviewers consistently praise the shop's customer service, describing the staff as friendly, courteous, and attentive. Many reviewers mention that they feel like they can trust the shop and the mechanics, which is a major concern for many car owners.
Limited Negative Comments
There is only one negative review, which complains about the shop's ability to complete repairs quickly enough. The reviewer states that their car has been at the shop for a week and they are still waiting to have the alternator replaced.
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