Transparent & Honest in every repair
At Rich's Truck and Auto, we pride ourselves on being a locally owned and operated business that has been serving the Fond Du Lac community for over 60 years. Our shop has undergone significant changes over the years, but our commitment to providing top-notch auto repair services has remained unwavering. Our team of ASE-certified technicians is dedicated to providing transparency, honesty, and professionalism in every interaction, making us the go-to destination for all your auto repair needs.
Our Services
We understand that every vehicle is unique, which is why we offer a comprehensive range of services to cater to all makes and models. From diesel engine repairs to fleet services, automotive machining, and routine maintenance, our team is equipped to handle it all. We take pride in being the specialty shop for diesel trucks, but we also service all vehicles, including Sprinter Vans. Our state-of-the-art facility is designed to provide superior service, and our commitment to customer satisfaction is unmatched.
Our Mission
Our mission is to provide exceptional auto repair services that exceed our customers' expectations. We strive to build long-term relationships with our clients, and our commitment to transparency, honesty, and professionalism is at the core of everything we do. We understand that car troubles can be stressful, which is why we aim to make the repair process as seamless and stress-free as possible.
What Sets Us Apart
What sets us apart from other auto repair shops is our dedication to customer service, our expertise in diesel engine repairs, and our commitment to providing a welcoming and open environment for all our customers. We believe that everyone deserves to feel confident and informed about their vehicle repairs, which is why we take the time to explain every step of the process and answer any questions you may have.
The Shop's Strengths and Weaknesses
Communication and Customer Service
- The shop is praised for its excellent communication, with staff being friendly, patient, and willing to explain the repairs in detail.
- The use of text messages to keep customers informed is a convenient and appreciated feature.
- Some reviewers mention that the staff does not talk down to them, making them feel comfortable and valued.
Quality of Work and Timeliness
- Many reviewers are satisfied with the quality of work, citing that their vehicles were fixed correctly and efficiently.
- The shop is able to complete repairs in a timely manner, with some jobs taking only a day or two to complete.
- A few reviewers praise the shop for being able to fix complex issues that other shops couldn't.
Warranty and Pricing
- The shop offers a 24,000-mile or 2-year warranty on parts and labor, which is seen as a significant advantage.
- Pricing is considered fair, and some reviewers appreciate that the shop is willing to work with them to find a solution that fits their budget.
Concerns and Issues
- A few reviewers mention that the shop made mistakes, such as installing a tensioner belt backwards or damaging a spring.
- One reviewer had a poor experience with the shop's quality of work, citing that they cut the AC condenser while replacing the radiator.
- Another reviewer was unhappy with the shop's response to their concerns, feeling that they were not taken seriously.
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