FAMILY ROOTS. NEIGHBORLY SERVICE. TRADITIONAL VALUES.
Who We Are
At Total Auto Care, we pride ourselves on our family roots, neighborly service, and traditional values. We believe that honesty and transparency are essential in building trust with our customers. That's why we make it a point to be upfront and clear about the work we're doing on your vehicle. We won't try to "sell" you services that are unnecessary, and we'll always take the time to explain what repairs your vehicle needs. We're not just fixing cars; we're fixing relationships.
Our Services
As a full-service auto repair shop, we offer a wide range of services to keep your vehicle running smoothly. From routine maintenance like oil changes and tire rotations to more complex repairs like brake replacements and transmission overhauls, we've got you covered. Here are just a few of the services we offer:
- Air Conditioning/Heating: We can diagnose and repair any issues with your vehicle's heating and cooling system, keeping you comfortable on even the hottest or coldest days.
- Alignments: Our expert technicians will ensure your vehicle's suspension and steering system is properly aligned, extending the life of your tires and improving your vehicle's overall performance.
- Brake Repair: Whether you need new brake pads or rotors, we can help. Our goal is to get you back on the road safely and quickly.
- Engine Repair: From routine tune-ups to more complex engine repairs, we'll get your vehicle running smoothly again.
- Oil Changes: Regular oil changes are essential for extending the life of your vehicle's engine. We use the highest-quality oil and filters for added protection.
- Steering and Suspension: Our team can diagnose and repair any issues with your vehicle's suspension and steering system, ensuring a smooth ride and improved handling.
- Tires: We can help with anything from tire rotations to new tire installations, ensuring your vehicle's stopping power and traction are up to par.
- Transmissions: We're experts in transmission repair and maintenance, whether you need a fluid change or a more extensive repair.
Why Choose Us?
At Total Auto Care, we're dedicated to providing exceptional customer service and quality repairs. Here are just a few benefits of choosing us:
- Complimentary Loaner Cars (Coming Soon): We're working on providing loaner cars for our customers, so you can still get around while your vehicle is in the shop.
- ASE Master Certified Techs: Our technicians are certified by the Automotive Service Excellence (ASE) and are experts in their field.
- Shuttle Service: We'll provide transportation for you if you need a ride while your vehicle is being serviced.
- Early and Late Drop-Off Box: Our convenient location and extended hours make it easy for you to drop off your vehicle or pick it up before or after our regular business hours.
- Financing Options: We offer financing options and a 2-year/24,000-mile repair warranty for added peace of mind.
- Same Day Service: In many cases, we can complete repairs on the same day, eliminating downtime and getting you back on the road quickly.
At Total Auto Care, we're committed to being your go-to auto repair shop in North Branch, MN. Our family roots, neighborly service, and traditional values guide everything we do. We're here to help you, not sell you something you don't need. Call us today to schedule your next appointment and experience the Total Auto Care difference for yourself.
Overall Assessment
The majority of the reviews for Total Auto Care (TAC) are extremely positive, with customers praising the shop's friendly and prompt service, transparent communication, and reasonable pricing. A few customers have reported negative experiences, citing issues with misdiagnosis, delays, and poor customer service.
Positive Comments
The reviewers appreciate the shop's transparency, honesty, and willingness to explain repairs and costs in a clear and understandable manner. They also praise the shop's ability to prioritize repairs and offer fair pricing. Several reviewers have had positive experiences with Luke, the owner, who is described as friendly, efficient, and understanding.
Negative Comments
One reviewer had a particularly poor experience, reporting issues with misdiagnosis, delays, and poor customer service. They described feeling disappointed and frustrated with the shop's lack of attention to their concerns.
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