A Legacy of Automotive Expertise
Kelly Imports has been a leading independent auto repair and maintenance facility in the Jackson, Michigan area since 1978. Led by experienced owner Kelly Osborne, our team of ASE-certified technicians have dedicated over 38 years to providing exceptional service to vehicle owners across the community. We're passionate about keeping your foreign or domestic vehicle running smoothly and efficiently.
Commitment to Quality and Customer Satisfaction
At Kelly Imports, we prioritize:
- Delivering superior workmanship using the latest tools and technology
- Providing competitive pricing without compromising quality
- Ensuring timely service with convenient scheduling options
- Treating every vehicle as if it were our own, with meticulous attention and care
Comprehensive Services for All Your Automotive Needs
We offer a comprehensive range of services to meet all your automotive needs, including:
- Complete Computer Diagnostics and Safety Analysis
- Drivability Issues Diagnosis and Repair
- Routine Tune-ups and Oil Changes
- Electrical System Repair and Diagnostics
- Suspension and Steering Repair
- Cooling System Repair and Service
- Air Conditioning Diagnosis and Repair
- Muffler and Exhaust System Repair
- Transmission Service and Repair
Beyond Routine Maintenance: Taking Care of Your Investment
Kelly Imports is committed to more than just routine maintenance and repairs. We also offer:
- Used Car Inspections: Gain valuable insights before purchasing a pre-owned vehicle.
- Seasonal Checkovers: Prevent costly repairs by addressing potential issues before they become major problems.
Experience and Expertise for All Makes and Models
Our team has extensive experience working on all types of vehicles, including:
- Asian Vehicles: Toyota, Honda, Acura, Subaru, Mazda
- European Vehicles: BMW, Volkswagen, Audi, Mercedes, Ferrari
- Domestic Vehicles: Ford, Chevrolet, Dodge, Chrysler, GMC
Trust Kelly Imports for reliable, trustworthy automotive care. Contact us today to schedule an appointment and experience the difference!
Quality of Service
Kelly Imports has received mixed reviews from customers. While some reviewers have praised the shop's thoroughness, professionalism, and competitive pricing, others have had negative experiences.
Communication
Reviewers have mentioned that Kelly Imports' staff, particularly Billy and Bill, have been helpful and courteous. However, some customers have experienced poor communication, including difficulty getting in touch with staff and lack of follow-up on promised phone calls.
Workmanship
The quality of the work performed by Kelly Imports has been a point of contention. While some reviewers have reported satisfactory results, others have experienced issues with recurring problems, failed repairs, and unprofessional treatment.
Cost
Cost has been an issue for some reviewers, with some feeling that the prices were too high for the work performed. However, others have reported reasonable prices and a sense of value for the services provided.
Recommendations
Overall, reviewers have mixed opinions about Kelly Imports. While some have recommended the shop and reported positive experiences, others have warned against taking their business there.
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