We Will Take Care of You and Your Vehicle
A Trusted Auto Repair Service in Northampton, MA
Pro Lube Auto Center has been serving the Northampton community for over 30 years, offering reliable and affordable auto repair and maintenance services. We're dedicated to providing honest and transparent diagnoses, competitive pricing, and exceptional customer service.
What We Do
We offer a comprehensive range of automotive repair and maintenance services, including:
General repairs
- Engine tune-ups and repairs
- Brake repair and replacement
- Electrical system diagnosis and repair
- Cooling system repairs
- Transmission service and repair
- Suspension and alignment work
Specialized services
- A/C repair and service
- Asian vehicle repair
- 4x4 service and repair
- Diagnostic services
- State inspections
Customer-Focused Approach
At Pro Lube Auto Center, we prioritize clear communication and transparency with our customers. We provide:
- Accurate and timely estimates before any work is started
- Regular updates throughout the repair process
- Explanation of all repairs in clear, concise language
- Options to discuss and prioritize repairs depending on your needs
- Guaranteed workmanship and customer satisfaction
Experienced and Skilled Mechanics
Our team of experienced and certified mechanics has a deep understanding of all aspects of vehicle repair and maintenance. We are dedicated to providing:
- Accurate diagnoses and reliable repairs
- Use of high-quality parts and fluids
- Attention to detail and a commitment to safety
Community Commitment
Pro Lube Auto Center is proud to be a trusted member of the Northampton community. We are committed to:
- Providing exceptional customer service
- Supporting local businesses
- Participating in community events
Contact Us Today
For reliable, affordable, and trustworthy auto repair and maintenance in Northampton, choose Pro Lube Auto Center. Contact us today to schedule an appointment or request a quote.
Quality of Service and Reputation
This review section highlights the varying experiences of customers who have visited Pro Lube. Some reviewers have had positive interactions, while others have reported subpar quality of service.
Negative Experiences
Many reviewers have shared negative experiences with Pro Lube. Timothy Warren and James Richards gave the company 1-star ratings, with Timothy citing poor customer service and a broken oil dipstick, while James reported a poor experience with a vehicle inspection. Matthew Pilet downgraded his initial 2-star rating to 1 star after bringing his vehicle to multiple experts for a second opinion. Sarah Nabulsi and Jade Alicandro also gave Pro Lube 1-star ratings, citing poor customer service, misinformation, and botched oil changes. Nathan, another 1-star reviewer, criticized the company's inexperience with oil changes and poor maintenance practices.
Positive Experiences
On the other hand, some reviewers have had positive experiences with Pro Lube. Jacquelyn Scranton and Arvid Nelson gave the company 5-star ratings, with Jacquelyn praising the staff's kindness, honesty, and reliability, and Arvid highlighting the efficiency and courtesy of the mechanics and receptionists. Steven Schuster also gave Pro Lube a 5-star rating, praising the staff's friendliness, prices, and convenient location.
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