At Gene's Auto Repair & Service Center, we pride ourselves on being a trustworthy and reliable auto repair shop in Georgetown, Texas. Our team of skilled technicians is dedicated to providing top-notch service to our customers, ensuring that your vehicle is running smoothly and efficiently.
Our Story
Our journey began over two decades ago, when our founder, Gene Edmondson, opened the doors to his first auto repair shop. With over 25 years of experience in the automotive industry, Gene has built a reputation for being one of the most reliable and trustworthy mechanics in the area. His passion for providing exceptional service and his commitment to honesty and integrity have earned him a loyal customer base.
Services We Offer
At Gene's Auto Repair & Service Center, we understand the importance of maintaining your vehicle to ensure a safe and enjoyable ride. Our comprehensive service offerings include:
- Oil Change and Lube: We use top-quality lubricants to keep your engine running smoothly, and our detailed 31-point inspection ensures that your vehicle is safe and road-ready.
- State Inspections: As a licensed inspection station, we provide quick and easy Texas state emissions testing.
- Vehicle Diagnostics: Our skilled technicians use the latest technology to identify any issues with your vehicle and provide a detailed report.
- Brake Service: From routine maintenance to repairs, our team can handle all your brake needs.
- Exhaust Systems: We can diagnose and repair any issues with your exhaust system, including manifolds, headers, and catalytic converters.
- Cooling System Flush: Our advanced technology flushes out worn-out coolant and replaces it with new, 50/50 coolant, ensuring your vehicle's cooling system runs efficiently.
- Wheel Alignment: Using the latest imaging technology, we provide precise and accurate wheel alignment services for all types of vehicles.
- Preventative Maintenance: We offer routine maintenance services to prevent costly repairs and ensure your vehicle runs smoothly.
Our Team
At Gene's Auto Repair & Service Center, we take pride in our team of skilled technicians, each with their own unique strengths and expertise. From our experienced mechanics to our friendly service advisors, our team is dedicated to providing outstanding customer service and ensuring that your vehicle receives the best care.
Why Choose Us
At Gene's Auto Repair & Service Center, we believe in building long-term relationships with our customers. We take the time to understand your unique needs and concerns, and our technicians will work with you to find the best solution. Our commitment to honesty, integrity, and exceptional service has earned us the trust of our customers and the community.
Reviews
Our customers say it best: "Gene and his staff are down to earth and always friendly! Great service! You won't be sorry doing business with them." - Hannah Yoder
Poor Customer Service Experiences
Several reviewers had negative experiences with Gene's Auto Repair, citing poor communication, rude service, and deception. Bryan Perez experienced issues with his truck, which were not properly addressed, and Michelle Griffin had a poor experience with the timing chain and timing gear replacement, with alleged falsification of invoices. Jorge Sanchez was treated rudely on the phone, and Shannon Lynch was offended by the phone representative's behavior. J. J. H. had a negative experience with the phone representative, and Marilyn Bettis, the positive review, is an exception.
Mismanagement and Unprofessional Conduct
Reviewers mentioned that the shop's communication and service were subpar. Michelle Griffin said that the shop had her vehicle for 10 days after they claimed to have completed the repairs, and Bryan Perez reported that the shop assured him that someone had driven his truck and that it ran great, but it still did not work properly.
Unfriendly Phone Representatives
Several reviewers mentioned that the phone representatives were rude, unfriendly, or unhelpful. Shannon Lynch, J. J. H., and Bryan Perez all had negative experiences with the phone representatives.
Conflict Resolution
The owners' response to Michelle Griffin's review was described as unhelpful and unforgiving. Marilyn Bettis did not mention any conflict resolution issues.
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