At Sanderson Auto Repair, we are dedicated to providing our customers with the highest level of service and repair for all makes and models of vehicles. With over 35 years of experience, we have built a reputation for quality work, honesty, and integrity. Our team of expert technicians and service advisors are committed to ensuring that each vehicle is serviced and repaired to the highest standards.
Our History
Sanderson Auto Repair was founded in 1985 by Mark Sanderson, a skilled technician with over 20 years of experience in the automotive industry. Mark's passion for providing exceptional service and repair has been the driving force behind our success. In 2017, Aaron Bjorklund joined the team, bringing with him extensive experience in the military and automotive industries. Together, Mark and Aaron have continued to build on the foundation laid by Mark, ensuring that Sanderson Auto Repair remains the go-to destination for all of your automotive needs.
Our Commitment to the Environment
As a responsible business, we are committed to being eco-friendly. We believe that it is our duty to reduce our impact on the environment and to educate our customers on how they can contribute to a more sustainable future. We employ environmentally-conscious practices in our daily operations and encourage our customers to do the same.
Our Promise to You
At Sanderson Auto Repair, we promise to:
- Perform inspections every time on every vehicle
- Never proceed with any maintenance or repair work without customer authorization
- Never present an invoice that was larger than the most current estimate
- Advise customers of all manufacturer recommended services
- Provide new vehicle warranty inspections and online search manufacturer's recalls
- Provide highly skilled diagnostic technicians to accurately solve the toughest problems
- Source and provide parts considering Quality, Price, and Availability
- Provide competitive warranty
Meet Our Team
Our team of experts is dedicated to providing the best customer service experience possible. Our owner-marketers, Aaron Bjorklund, have extensive experience in the automotive industry and are certified in multiple areas of automotive repair. Our team is committed to ensuring that each customer leaves our shop with a smile on their face and a sense of peace of mind.
Our Services
We offer a wide range of services, including:
- Maintenance and Repair
- Brake Repair
- Snow Plow Maintenance
- Wheel Alignment
- Timing Belt Replacement
- Oil Changes
- Tire Rotations
FAQs
At Sanderson Auto Repair, we believe that informed customers are our best customers. We are committed to providing accurate and clear information to ensure that you feel confident in the services we provide. If you have any questions or concerns, please don't hesitate to reach out to us.
Our Customer Promise
At Sanderson Auto Repair, we promise to:
- Provide the best customer service experience possible
- Ensure that our customers feel informed and empowered
- Provide accurate and clear information
- Ensure that our customers leave our shop with a sense of peace of mind
Overall Experience
Sanderson's RV and Auto Repair shop has received a mix of reviews from customers. While most reviewers have had positive experiences, there have been a few instances of poor service and customer treatment.
Positive Comments
Quality Service
Many reviewers have praised Sanderson's RV and Auto Repair for their quick and efficient service. They have repaired complex issues, provided excellent recommendations, and gone above and beyond to ensure customer satisfaction. Several reviewers have mentioned the shop's fair prices, timely service, and attention to detail.
Friendly and Knowledgeable Staff
Customers have praised the shop's owners and technicians for their friendly and knowledgeable approach. They have described the staff as helpful, informative, and genuinely caring about their customers' needs.
Negative Comments
Poor Customer Service
However, one reviewer has had a drastically different experience with the shop. They reported poor customer service, feeling belittled and judged by the staff. The reviewer mentioned instances of overcharging, lying about quotes, and poor communication.
Uncivil Treatment
Another reviewer shared similar negative experiences, mentioning instances of rudeness and unkind behavior from the shop's staff. They also reported feeling gaslighted and judged based on their gender and previous mistakes.
Recommendations
Despite the mixed reviews, many customers have recommended Sanderson's RV and Auto Repair to others, praising their quality service, fair prices, and friendly staff.
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