Providing Quality Auto Repair in Oregon" - "Service with Excellence
A Trusted Tradition of Automotive Expertise
Marvin Smith Auto Repair has proudly served the Lane and Douglas county areas for over 25 years. Family-owned and operated, we believe in providing honest, dependable and personalized automotive care to every customer. Our team of experienced technicians is dedicated to ensuring your vehicle is in good hands, whether it's routine maintenance or complex repairs.
General Repairs & Maintenance
- Oil changes and lubrication services
- Brake inspections and repairs
- Suspension and steering repairs
- Electrical system diagnostics and repairs
- Engine diagnostics and tune-ups
- Transmission service and repair
- Coolant system service
- Regular safety inspections
Convenience & Safety
We understand the importance of convenience and safety in today's world. That's why we offer:
- Contactless service: Pay for your services and schedule appointments through text message.
- Mobile inspections: Our technicians can assess your vehicle right at your location.
- Protective vehicle coverings: We sanitize your vehicle both before and after service.
- Detailed reports: Receive comprehensive photos and written reports outlining the work performed and any necessary future repairs.
Special Services
We also offer specialized services like:
- Performance upgrades and tuning
- Classic car restoration
- Fleet services
- Emission testing and repair
Customer Focused
At Marvin Smith Auto Repair, we are committed to building lasting relationships with our customers. We believe in:
- Honest communication: We'll explain repairs in clear, easy-to-understand terms.
- Competitive pricing: We offer fair and transparent pricing with no hidden fees.
- Exceptional customer service: Our friendly and helpful staff is always ready to assist you.
Schedule Your Appointment Today
Don't hesitate to contact us today! We look forward to serving you and keeping you on the road.
Overall Experience
The reviews highlight the excellent service, knowledge, and professionalism of the staff at Marvin Smith Auto Repair. The majority of customers have had positive experiences, praising the shop for their honesty, kindness, and ability to explain complex issues in a clear and concise manner.
Positive Aspects
- Friendly and knowledgeable staff
- Professional and honest service
- Clear explanations and communication
- Quick and efficient repairs
- Proactive approach to maintenance
- Willingness to go the extra mile to help customers
Negative Aspects
- One customer had a negative experience, feeling that the shop did not take initiative to warn them about potential issues and instead charged them for extra work
- The same customer had issues with the warranty on their work, feeling that they were charged for labour despite the part being under warranty
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