At KW's Auto & Truck Service, we are dedicated to providing the highest level of automotive repair and maintenance services to our customers. With years of experience and expertise, our team of certified mechanics and technicians are committed to delivering top-notch services that meet and exceed our customers' expectations.
Our Services
At KW's Auto & Truck Service, we offer a wide range of services to cater to the diverse needs of our customers. From routine maintenance and repairs to complex diagnostics and restorations, we have the expertise and facilities to handle any job, no matter how big or small. Our services include:
- 4x4 Services
- AC Repair
- Alignment
- Asian Vehicle Repair
- Brakes
- Car & Truck Care
- Domestic Cars & Trucks
- Electrical Services
- Electronic Services
- Engine & Transmission Repair
- General Maintenance
Our Commitment
At KW's Auto & Truck Service, we are committed to providing our customers with the highest level of customer service and satisfaction. We pride ourselves on our ability to:
- Provide quick and trouble-free services
- Offer clear and transparent pricing with no hidden costs
- Stand behind our work with a guarantee you can count on
- Use only the highest-quality parts and materials
- Keep our customers informed every step of the way
What Our Customers Say
At KW's Auto & Truck Service, we take pride in the great feedback we receive from our satisfied customers. Here are what some of them have to say:
- "Terrific service. Keith is knowledgeable, genuine, and gets the job done as quickly as possible. Great work-never a repeat." - Sheila Schlueter
- "KW's really helped us out. He is very trustworthy which is so hard to find. He did a great job, more than we expected. Thank you Keith!" - Christina W.
- "Best Care I have seen in a long time. Very Professional. Detail-oriented in explaining your vehicle operations, performance, price, and expectations down the road." - Kerry
- "Just wanted to take a minute to rave about the top-notch service that we received from KW Auto & Truck Service. We were always informed of what was being done and what the price would be." - Delores & Steven B.
Industry Insights
At KW's Auto & Truck Service, we believe in staying up-to-date with the latest industry trends and advancements. Here are some useful tips and insights from our blog:
- "5 Indicators Your Suspension Requires a Check-up"
- "5 Tips to Get Your Car Ready for Spring"
- "Vehicle Tips"
Contact Us
If you have any questions or concerns, or if you would like to schedule an appointment, please do not hesitate to contact us. We are here to help you with all your automotive needs.
Overall Experience
The reviews of KW's Auto & Truck in Clayton, NC are mixed, with both extremely positive and negative experiences shared by customers. The common thread among the positive reviews is the honesty, knowledgeability, and politeness of the owner, as well as the quality of the work and reasonable prices.
Quality of Work
Several reviewers praised the quality of the work done by KW's Auto & Truck, with many noting that the shop provided excellent service at a fair price. However, some reviewers had disappointing experiences, citing overcharging, unnecessary work, and poor customer service. One reviewer even reported that their car was left in disarray after a repair visit.
Customer Service
The owner of the shop is frequently praised for his honesty, politeness, and willingness to go the extra mile to ensure customer satisfaction. However, some reviewers had negative encounters with the owner, citing rudeness and dishonesty.
Pricing
Some reviewers mentioned that the shop's prices were reasonable, while others felt that they were overcharged. One reviewer reported that the shop charged almost $40 for a basic inspection, which was higher than they expected.
Highlights and Complaints
Some of the highlights mentioned by reviewers include:
- Honest and knowledgeable owner
- Good quality work
- Reasonable prices
- Thorough explanations of work and prioritization of problems
- Clean and safe facility
- Courteous shuttle service
- Good customer service
- Guarantee of work
On the other hand, some of the complaints mentioned by reviewers include:
- Overcharging
- Unnecessary work
- Poor customer service
- Rude and dishonest owner
- Lack of willingness to stand behind work
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