At Tire Trax, we pride ourselves on being a family-owned auto repair shop in Hattiesburg, Mississippi, dedicated to providing exceptional service and quality workmanship to our customers. With years of experience in the industry, our team of experts is committed to maintaining the highest standards of excellence, ensuring that our customers' vehicles receive the best possible care.
Our Services
We offer a wide range of automotive services, from routine maintenance to extensive repairs. Our expert technicians are skilled in diagnosing and resolving complex issues, providing solutions that meet the unique needs of each vehicle. Our services include:
- Auto Repair: From oil changes to engine diagnostics, our team is equipped to handle any repair job, big or small.
- Tire Services: Our extensive selection of tire brands includes MICHELIN, BFGoodrich, Cooper, Toyo, Nitto, Bridgestone, Firestone, Continental, and General, among others.
- Auto Accessories: Elevate your vehicle's performance with lift kits, leveling kits, custom wheels, and rims, as well as nerf bars, rain guards, and side steps.
- U-Haul Rentals: Need a vehicle for a move or job? Our U-Haul rentals provide the perfect solution.
- Car Care Tips: Stay informed on how to maintain and care for your vehicle, from regular maintenance to DIY projects.
What Sets Us Apart
At Tire Trax, we're committed to providing an exceptional customer experience. Our welcoming waiting room is equipped with amenities like a business station, Wi-Fi, 60-inch TV, popcorn, soda, and coffee to ensure your convenience and comfort.
Our Story
As a family-owned and operated business, we take pride in our reputation for quality workmanship, customer service, and community involvement. Our dedicated team of experts is passionate about delivering exceptional results, ensuring our customers' satisfaction and loyalty.
Get in Touch
Located at 6797 US Highway 98 West in Hattiesburg, Mississippi, we're open Monday through Friday from 7:30 AM to 5:00 PM. Contact us today to schedule your appointment or learn more about our services.
Customer Service Issues
Several reviewers expressed frustration with the customer service they received, including passive-aggressive behavior from the front desk staff, disregard for customer requests, and a lack of respect.
Mechanical Issues and Missteps
Some reviewers reported issues with the mechanical work done on their vehicles, including incorrect installation of parts, failure to diagnose problems, and neglect of customer requests.
Positive Experiences
On the other hand, many reviewers praised the excellent customer service, knowledgeable staff, and high-quality work done at the shop. They appreciated the friendly and accommodating nature of the staff, the thoroughness of the work, and the honesty of the mechanics.
Quality Control Concerns
A few reviewers raised concerns about the shop's quality control, including lack of testing and incorrect installation of parts.
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