Business Details
42 Years
experience
Emergency
services
Expert Auto Body Repair in Melrose, MA
Since 1984, Stephens Auto Body has been Melrose's trusted auto repair shop, combining decades of expertise with industry-leading certifications. Our team specializes in collision repair, towing services, and vehicle detailing, utilizing state-of-the-art equipment and factory-recommended procedures. Recognized with the prestigious I-CAR Gold Class certification in 2019, we maintain rigorous training standards to ensure proper repairs and risk reduction.Located at 140 Tremont Street since 1994, our 30,000-square-foot facility serves the greater Boston and Cambridge regions. We partner with insurance companies to streamline claims, offer lifetime warranties on repairs, and prioritize customer satisfaction through transparent communication and community involvement. Our commitment to quality is reflected in our 40+-year team members and 98% client retention rate for repeat business.
Services
Auto Body Repair
Collision Repair
Towing Services
Rental Cars
Paint Matching
Vehicle Detailing
Insurance Claims
Frame Straightening
Dent Repair
Glass Replacement
Details
- Year established: 1984
Highlights and features
- We have over 30 years of experience in auto body repair since 1984
- Our shop maintains I-CAR Gold Class certification for industry-leading training
- We offer 24/7 towing services with a dedicated fleet in Boston region
- Our lifetime warranty covers all collision repair workmanship
- We implement a patented process for factory-accurate paint matching
Associations and certifications
- I-CAR
What people say
Excellent customer service
Quality workmanship
Seamless experience
Spotless repairs
Professional team
Services
Auto Body Repair
Specializing in comprehensive auto body repairs for all vehicle types. Our certified technicians use advanced equipment and factory-recommended procedures to restore vehicles to pre-accident condition. We handle insurance claims efficiently while maintaining strict quality control standards throughout the repair process.
Towing Services
24/7 towing services across Boston and Cambridge regions. Our modern fleet responds rapidly to accident scenes and provides safe vehicle transport. Available for both emergency situations and scheduled pickups with direct insurance company coordination.
Paint Matching
Precision paint matching using PPG waterborne paints and computerized mixing systems. We guarantee factory-accurate color reproduction through multi-stage application processes. Our downdraft spray booths ensure flawless finishes that meet or exceed manufacturer standards.
Rental Cars
On-site Enterprise rental car services during repair periods. We coordinate direct insurance billing and expedite vehicle preparation to minimize customer downtime. Available for both short-term and extended repair situations.
Frame Straightening
Computerized frame straightening using Chief equipment with laser measurement systems. Our technicians correct structural damage to factory specifications while maintaining vehicle safety integrity. Includes full post-repair alignment verification.
People
Scott Longmuir
General Manager
Third-generation owner with 20+ years in collision repair. Manages daily operations and insurance relations. Graduated from Masconomet Regional High School and North Shore Community College. Leads with focus on customer convenience and technical excellence.
Kaylan Carr
Office Manager
Customer service specialist with decade-plus experience in collision repair industry. Oversees claims processing and scheduling. Known for exceptional client communication and process streamlining that improves service efficiency.
Shawn Bolger
Insurance Liaison
Certified auto damage appraiser with 25+ years in collision repair. Manages insurance claims coordination and technical oversight. Holds business marketing degree from Salem State University and specializes in complex damage assessment.
Audrey Plavetsky
Operations Support
40-year company veteran handling accounting and HR functions. Ensures smooth business logistics and staff support. Maintains organizational systems that enable consistent service quality across all departments.
Questions
Do you offer Saturday appointments?
Yes, we're open Saturdays 8:00 AM - 1:00 PM for vehicle drop-offs and pickups.
How do you handle insurance claims?
We work directly with all major insurance companies to streamline the repair process.
Is paint matching guaranteed?
We guarantee factory-accurate paint matching using PPG materials and computerized systems.
What payment methods are accepted?
We accept cash, checks, insurance checks, and major credit cards (excluding AMEX).
Do repairs include a warranty?
All repairs come with a lifetime written warranty covering workmanship.
Are rental cars available?
Yes, Enterprise rentals available on-site with direct insurance billing options.
