Driving Excitement, Delivering Exceptional Service
At Herb's Automotive Inc, we're a family-owned and operated auto repair shop serving East Hartford, CT, Hartford, CT, Manchester, CT, and surrounding areas. Our commitment to quality and customer satisfaction sets us apart from the rest. With over 30 years of experience, our ASE-certified technicians are equipped to handle any repair job, from routine maintenance to complex diagnostics.
Our Services
At Herb's Automotive Inc, we understand that your vehicle is a significant investment. That's why we're dedicated to providing exceptional service and ensuring your vehicle is in top condition. Our comprehensive range of services includes:
- Tire Care: From tire rotations to wheel alignments and more, our technicians are trained to handle all your tire needs.
- Oil Changes: Regular oil changes are essential for the longevity and performance of your vehicle. Our certified technicians will ensure your oil change is done efficiently and correctly.
- Auto Repair: From brake repairs to transmission overhaul, our state-of-the-art equipment and expert technicians will diagnose and fix any issue.
- Emissions Testing and Repair: As a certified emissions inspection and exhaust repair facility, we offer emissions testing for diesel engine vehicles, on-Board Diagnostic (OBD) testing for vehicles from 1996 and later, and more.
- Car Care Tips: Our blog is filled with helpful tips and tricks on how to maintain your vehicle, including car care shopping, maintenance schedules, and more.
NAPA Autocare Center Benefits
As a NAPA AutoCare Center, we're proud to offer a nationwide peace of mind warranty, covering qualifying services for 24-months/24,000 miles. Use the NAPA EasyPay Credit Card, and that coverage extends to 36-months/36,000 miles. You can drive confidently knowing you're covered.
Connecticut Emissions and Repairs
As a resident of Connecticut, it's essential to stay on top of your vehicle's emissions testing and repairs. We at Herb's Automotive Inc understand that life can get busy, which is why we're committed to making the process as seamless as possible. Our team of experts will guide you through the process, ensuring your vehicle meets all Connecticut health requirements.
Conclusion
At Herb's Automotive Inc, we pride ourselves on building long-term relationships with our customers. We believe that honesty, integrity, and exceptional service are the keys to a successful partnership. Whether you're in East Hartford, Hartford, Manchester, or surrounding areas, we invite you to visit our state-of-the-art facility and experience the difference for yourself.
Overall Experience
The reviews for Herb's Auto are mixed, with some customers having a positive experience and others not. The shop's prices, service, and customer treatment are among the main issues mentioned.
Price
One customer felt that the oil change was overpriced at $80. Another customer was charged $1000 for brake repairs, which they felt was excessive. On the other hand, some customers mention that the shop provides reasonable prices for repairs.
Service
Some customers have reported difficulties in getting their cars serviced, with one customer stating that the shop charged them for repairs they didn't perform. Another customer had a negative experience with the service, stating that the employees were rude.
Customer Treatment
There are several instances of customers reporting rude treatment from the shop's employees. One customer described an employee as "rude" when they inquired about a service and another customer mentioned that they were treated poorly by the employee when they picked up their car.
Efficient Service
Positive reviews highlighted efficient service, with some customers stating that their repairs were done quickly and professionally. One customer praised the technician who performed their emissions testing, stating that they were "very professional and kind."
Family-owned Shop
Some customers mention that the shop has a family-owned feel, with owners Joe and Maria making customers feel welcome.
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