Where Client Service Matters
For over two decades, Silver Star Automotive has been the premier destination for top-tier automotive care in Spokane, Washington. Founded in 2000, our family-owned and operated establishment is dedicated to providing expert services for European cars while proudly catering to all makes and models. Our team of highly trained and experienced technicians are equipped to handle any automotive challenge with precision and care.
Why Choose Silver Star?
At Silver Star Automotive, we pride ourselves on our honesty and genuine concern for our customers' needs. Our commitment to our customers is the driving force behind our business, and we strive to provide exceptional service with integrity and reliability. Our extensive experience and expertise in the automotive industry ensure that you can trust us with your vehicle's care.
Meet Our Team
Our team is not just a workforce, but a close-knit family of fun-loving and dedicated individuals. Led by a spirit of camaraderie, each team member brings their unique talents and enthusiasm to the table, fostering a collaborative environment where creativity thrives. We believe that a positive work atmosphere is essential for delivering the best service to our customers, and our close connections make every day at Silver Star feel like a shared adventure.
Auto Repair Services & Amenities
At Silver Star Automotive, we offer a wide range of services and amenities to ensure your vehicle receives the care it deserves. Some of our services include:
- AC & Heat Service
- Alignments & Suspension
- Batteries
- Brake Repair
- Oil Changes & Regular Maintenance
- Tires & Wheels
- Engines & Transmissions
- Diagnostics
- Fleet Services
Convenience Matters
We understand that your time is valuable, and we want to make your car repair experience as convenient as possible. That's why we offer:
- Pick Up & Delivery Service: Schedule your appointment, and we'll pick up your car from your home or workplace.
- Secure Key Lockbox: Ensure your keys are securely stored when you drop off your car outside of regular operating hours.
- Airport Concierge Service: Leave your car with us while you're away, and we'll arrange seamless transportation to and from the airport.
- Waiting Area: Relax and unwind in our comfortable waiting area, complete with amenities like TV, reading materials, and complimentary coffee and water.
At Silver Star Automotive, we're committed to providing exceptional service, expert care, and a hassle-free experience for all our customers. Whether you're a local or just passing through, we invite you to experience the Silver Star difference.
Exceptional Service and Expertise
The reviews for Silverstar highlight the exceptional service and expertise provided by the team. Customers rave about the professionalism, friendliness, and knowledge of the staff, particularly Scott, Thomas, Andrew, and Kendall. The team is praised for their ability to diagnose and repair complex issues, even going above and beyond to ensure customer satisfaction.
Communication and Transparency
Customers appreciate the clear communication and transparency provided throughout the repair process. Staff members take the time to explain issues, provide options, and keep customers informed about progress and timelines. This level of communication helps build trust and alleviates concerns.
Quality Workmanship
The quality of workmanship is consistently praised, with customers noting that their vehicles are returned in excellent condition. The team's attention to detail and commitment to quality are evident in the work they produce.
A Few Dissatisfied Customers
One customer, Gail Brown, expressed disappointment with the shop's response to a issue that arose after the initial repair. She was unhappy with the estimated cost to diagnose the problem ($300-$500) and ultimately took her vehicle to TireRama for a fix.
Consistent 5-Star Rating
Despite the occasional issue, the vast majority of customers have a positive experience with Silverstar, with a consistent 5-star rating across the board.
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